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BRILLIANT FUTURE

Delve into insights and strategies for a vibrant life at work and beyond. Simon’s articles will help you explore life’s brilliance through insights to help you transform professionally and personally.

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Take 5 – The No. 1 Best Place to Work

After 20 years of studying and working with best-in-class brands in multiple industries, I can tell you in a nano-second which companies are a cut above the rest. Take 5 is the bucket leader in the car wash industry. As a result of a series of acquisitions and mergers, they currently have 400 locations and are expanding quickly.  Let's see why this is the best place to work!

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Customer Love is Key West's Edge

As a person who has traveled all over the world and grown up in the hospitality industry, I know brilliant customer service when I feel it in my bones. Well, that’s what I experienced in Key West, Florida, with my bride. Everyone went out of their way to make sure we enjoyed our visit, and it didn’t take the jaws of life to pry open our wallets to spend money. They Sparked Customer Love. Let me tell you a story about Karl... 

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Love Thy Customer

Customer Service is a department. Customer Love is a mindset. Businesses that will thrive in what some experts call the ‘Next Normal’ must focus their attention on winning the hearts and minds of their customers.

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